Scattergood and Johnson Ltd, a respected UK-based electrical and industrial supplier, approached Liftruck UK with a requirement for high-quality manual and weigh scale pallet trucks. The customer’s primary focus was fast turnaround, product customisation (including branded units), and exceptional service, all while ensuring the units met specific site needs across multiple locations.
“It is really nice to be dealing with a company so customer focused ”
— Alex Abrams, Scattergood and Johnson Ltd
The Challenge
Scattergood and Johnson needed:
• Prompt delivery to multiple UK branches
• Branded yellow trucks featuring their company logo
• A supplier capable of quickly quoting, responding, customising, and delivering, all within a tight timeframe
• Transparent communication and updates throughout the process
The Solution
Liftruck delivered, literally and figuratively, by:
• Offering highly competitive pricing: A quick quote was provided for WH-25ES models with custom branding.
• Handling branding requests in-house: Including vinyl logo application, colour-matched trucks, and visual previews before dispatch.
• Speedy lead times: Delivery scheduled and confirmed for 18.2.2025, with regular updates and full tracking provided.
• Clear communication: Every step from PO confirmation to invoicing was smooth and personable, with multiple team members involved to ensure nothing was missed.
• Visual assurance: Photos of branded units were sent pre-delivery for quality and branding checks.
The Results
• On-time delivery with branded trucks, prepped and ready within days
• Outstanding customer satisfaction, with several emails praising service and efficiency
• Strengthened trust and future collaboration potential
“Wow that is amazing service.”
“Looks amazing ”
— Alex Abrams, Scattergood and Johnson Ltd
Why It Matters
This case demonstrates Liftruck UK’s ability to:
• React quickly to custom orders
• Deliver premium, branded equipment across the UK
• Communicate clearly from enquiry to delivery
• Build relationships through professionalism and a personal touch
